Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SHBXIND002 Mapping and Delivery Guide
Communicate as part of a salon team

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SHBXIND002 - Communicate as part of a salon team
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to work as part of a team in a salon or retail cosmetics environment. It requires the ability to communicate with colleagues and senior staff and actively participate in a team work environment.This unit applies to individuals working in service environments including retail cosmetic outlets, spas, hairdressing, barber, beauty and nail salons. It applies to personnel working in teams at all levels including frontline, supervising and senior team members.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a retail store or personal services environment; this can be:

an industry workplace or

a simulated retail store or beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment.

Assessment must ensure use of:

team members with whom the individual can interact; these can be:

team members in an industry workplace, or

people who participate in role plays or simulated activities within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and

have at least three years full time employment experience in the beauty, hairdressing, or barbering industry where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.
Prerequisites/co-requisites
Competency Field Working in Industry
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate with team members.
  • Communicate effectively with team members considering cultural and other differences.
  • Use questioning to check understanding and seek clarification to prevent misunderstandings.
  • Display respect to team members and adherence to workplace expectations.
  • Maintain open communication with team members to ensure transfer of information.
  • Share information and ideas with team to enhance work outcomes.
       
Element: Actively participate in teams.
  • Identify individual responsibilities for contributing to the achievement of team goals.
  • Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.
  • Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.
  • Seek, acknowledge and act upon constructive feedback from others.
  • Participate in team problem-solving to improve outcomes.
  • Interact with team members to foster a positive team and work environment reflective of the organisational culture.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with team members.

1.1.Communicate effectively with team members considering cultural and other differences.

1.2.Use questioning to check understanding and seek clarification to prevent misunderstandings.

1.3.Display respect to team members and adherence to workplace expectations.

1.4.Maintain open communication with team members to ensure transfer of information.

1.5.Share information and ideas with team to enhance work outcomes.

2. Actively participate in teams.

2.1.Identify individual responsibilities for contributing to the achievement of team goals.

2.2.Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.

2.3.Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.

2.4.Seek, acknowledge and act upon constructive feedback from others.

2.5.Participate in team problem-solving to improve outcomes.

2.6.Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

effectively communicate with team members and contribute to team outcomes while participating in at least three day-to-day sales and services activities

participate in one team meeting to discuss a sales and service problem and actively contribute towards a resolution.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

conventions and use of a range of communication methods:

verbal communication

non-verbal communication

communication techniques and use in a team context:

open and closed questioning

paraphrasing

effective listening

voice tonality and volume

effective communication techniques with team members of diverse backgrounds:

cultural diversity

special needs

team work principles and the role of teamwork in the achievement of workplace goals

role of feedback in the achievement of team goals

problem-solving strategies for use in the achievement of team goals

techniques for supporting team members in the achievement of required workplace outcomes

standards expected of personal services industry employees in relation to team work:

attitudes

ethics.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with team members.

1.1.Communicate effectively with team members considering cultural and other differences.

1.2.Use questioning to check understanding and seek clarification to prevent misunderstandings.

1.3.Display respect to team members and adherence to workplace expectations.

1.4.Maintain open communication with team members to ensure transfer of information.

1.5.Share information and ideas with team to enhance work outcomes.

2. Actively participate in teams.

2.1.Identify individual responsibilities for contributing to the achievement of team goals.

2.2.Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.

2.3.Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.

2.4.Seek, acknowledge and act upon constructive feedback from others.

2.5.Participate in team problem-solving to improve outcomes.

2.6.Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Communicate effectively with team members considering cultural and other differences. 
Use questioning to check understanding and seek clarification to prevent misunderstandings. 
Display respect to team members and adherence to workplace expectations. 
Maintain open communication with team members to ensure transfer of information. 
Share information and ideas with team to enhance work outcomes. 
Identify individual responsibilities for contributing to the achievement of team goals. 
Carry out tasks and responsibilities to achieve workplace goals and organisational expectations. 
Work cooperatively with team members to maximise efficiency and quality of daily work outcomes. 
Seek, acknowledge and act upon constructive feedback from others. 
Participate in team problem-solving to improve outcomes. 
Interact with team members to foster a positive team and work environment reflective of the organisational culture. 

Forms

Assessment Cover Sheet

SHBXIND002 - Communicate as part of a salon team
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SHBXIND002 - Communicate as part of a salon team

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: